Frequently Asked Questions

Everything you need to know about getting fresh flavors delivered to your door.

How do you ensure the freshness of my food during transit?

We use specialized temperature-controlled packaging and insulated liners to ensure all perishable items remain at optimal temperatures from our kitchen to your doorstep.

Where does HOMIE source its ingredients?

We prioritize local farmers and sustainable producers. 90% of our seasonal produce is sourced within a 200-mile radius of our distribution centers.

Can I track my delivery in real-time?

Yes, once your order is dispatched, you will receive a tracking link via email and SMS that provides live updates and an estimated arrival window.

What is your policy on dietary restrictions and allergies?

All our products feature a full ingredient list and allergen warnings. While we follow strict cross-contamination protocols, our facility handles nuts, dairy, and gluten.

What should I do if my order arrives damaged?

If your package is compromised or items are missing, please take a photo and contact our support team within 24 hours for a full refund or replacement.

Do you offer subscription plans for regular deliveries?

We do! You can choose between weekly or bi-weekly deliveries and save 15% on every order by selecting the 'Subscribe & Save' option at checkout.