Returns & Exchanges

At HOMIE, we take pride in the freshness of our gourmet products, but if you are not completely satisfied with your order, we are here to help. Due to the perishable nature of our inventory, we offer a 7-day window for reporting issues to ensure quality and safety.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at hello@homie.com with your order number and a brief explanation of the issue within 7 days of delivery.

• 2.
  Provide Documentation

  For quality concerns or damaged items, please attach clear photos of the product and the packaging to help us improve our service.

• 3.
  Review and Approval

  Our quality control team will assess your request within 48 hours to determine eligibility for a refund, replacement, or store credit.

• 4.
  Resolution Delivery

  Once approved, your replacement will be dispatched immediately, or your refund will be processed back to your original payment method within 5-7 business days.